The other day I was playing with Sophie and noticed that she had gotten a tatoo. Apparently Elizabeth is following in Uncle Mike's footsteps with the body art. She did this while Sophie was sleeping.
Thursday, June 29, 2006
Sophie Gets a Tatoo
The other day I was playing with Sophie and noticed that she had gotten a tatoo. Apparently Elizabeth is following in Uncle Mike's footsteps with the body art. She did this while Sophie was sleeping.
My Day Continues...........
1:20....I got off for lunch late, so I get back from lunch late. I have a few messages on the phone. More customer problems that need to be delt with.
1:35....I got some new posters for the branch this morning. I'm going to go hang them up. If you're wondering I'm also in charge of the marketing that is done in branch. All the merchandising and pamphlets are set out by me with a reason, trying to attract customers to the products.
2:22....Busy afternoon. Talked with the manager about some staff issues. Talked with some of the tellers that are affected by the change about the new hours. Had another guy in looking for a donation. Also, the cops called about a file I started on an ex-customer.
2:25....Called a Calgary branch to get a price on gold for a customer. No answer. Why are people buying gold now? "HELLO!!! It's the highest its been in like 15 years, it's not getting much higher."
2:36....Lull in the action, I'm writing e-mails back and forth with someone from our processing department in Edmonton, I'm just waiting till my head teller is ready to count the money that is to go into treasury.
2:40....The drop where the treasury is is beeping...I'm off.
3:26...I'm back. Everyday I have to count the money that goes into treasury. Also, every month I have to do surprise counts of many different things. Today I did my count for the Travellers Checks.
3:46....I've just been bouncing around talking to me tellers. I also was on the net and found a juciy piece of hearsay as to why Pronger needs a trade. But, I won't bring that up here.
3:49...Returned the call to the police.
3:52....Another one of my counts that I needed to get done today. This one on internal accounts.
4:02....Counted the last of the teller for the month too. Yeah I'm done for the month. I get to start ALL over again next month.
4:02....Oh yeah, we're closed now too. I need to clean up everything for the weekend and the, I wanna be out of here at a good time.
4:08....Change back into my runner. Go shred my stuff that needs to be shredded.....HOLY CRAP my shoes stink!
4:14....Well, there are still a few things that I need to do before I can go home, but nothing major. I put the courier bag in the night deposit to be picked up and close everything and lock everything up. Then I'm outta here. I expect to be gone by 4:30.
That was my day, hope I didn't bore you too much, nothing exciting, but I enjoy it (most of the time). I get tomorrow off to go camping and am looking forward to that, 4 days off in a row! WooHoo!
1:35....I got some new posters for the branch this morning. I'm going to go hang them up. If you're wondering I'm also in charge of the marketing that is done in branch. All the merchandising and pamphlets are set out by me with a reason, trying to attract customers to the products.
2:22....Busy afternoon. Talked with the manager about some staff issues. Talked with some of the tellers that are affected by the change about the new hours. Had another guy in looking for a donation. Also, the cops called about a file I started on an ex-customer.
2:25....Called a Calgary branch to get a price on gold for a customer. No answer. Why are people buying gold now? "HELLO!!! It's the highest its been in like 15 years, it's not getting much higher."
2:36....Lull in the action, I'm writing e-mails back and forth with someone from our processing department in Edmonton, I'm just waiting till my head teller is ready to count the money that is to go into treasury.
2:40....The drop where the treasury is is beeping...I'm off.
3:26...I'm back. Everyday I have to count the money that goes into treasury. Also, every month I have to do surprise counts of many different things. Today I did my count for the Travellers Checks.
3:46....I've just been bouncing around talking to me tellers. I also was on the net and found a juciy piece of hearsay as to why Pronger needs a trade. But, I won't bring that up here.
3:49...Returned the call to the police.
3:52....Another one of my counts that I needed to get done today. This one on internal accounts.
4:02....Counted the last of the teller for the month too. Yeah I'm done for the month. I get to start ALL over again next month.
4:02....Oh yeah, we're closed now too. I need to clean up everything for the weekend and the, I wanna be out of here at a good time.
4:08....Change back into my runner. Go shred my stuff that needs to be shredded.....HOLY CRAP my shoes stink!
4:14....Well, there are still a few things that I need to do before I can go home, but nothing major. I put the courier bag in the night deposit to be picked up and close everything and lock everything up. Then I'm outta here. I expect to be gone by 4:30.
That was my day, hope I didn't bore you too much, nothing exciting, but I enjoy it (most of the time). I get tomorrow off to go camping and am looking forward to that, 4 days off in a row! WooHoo!
A Day in the Life of a CSM
This is a 'typical' day in my life at work here. If you don't understand something just ask.......
8:00....Arrive at work. Right off the bat I unlock rooms and open up the vault and spin my combinations for the double locked compartments.
8:05....Check my e-mail and phone messages. Nothing this morning yet, "Thank Goodness!"
8:10....I have reports from the previous days transactions that I need to print and then check. Make sure that everything is kosher.
8:20....Started to make this blog.
8:27....I'm off to the ABM room. I'll be back.
9:03...I'm back. So what I just did was; we went to the ABM room, that's the room behind the bank machine, so you can access the deposits and cash. First we open the night deposit safe and take out all those deposits. They are deposits made pirmarily by businesses. Then I open the top compartment of the night depoit and our daily courier bag is sitting there. I pull it out and throw it onto the greeters desk. She opens it and distributes appropriatly.
Then we open the back of the bank machine. We pull out the deposits, if it was a different day we may count the ABM, or add to it, but today we aren't doing either so we simply close the door. Then we run off ABM reports to ensure that we have the correct amount of deposits and we make sure that we still have enough money in the machine. Everything was good so we left.
We then go with the night deposit and the ABM deposits to treasury. Treasury is a double lock so we both have to spin our coms. We are going into treasury because my head teller needs some coin, and thre are ABM envelopes that were held over from the pervious day that we need.
After which its off to the processing room. I open night first, we always have to be in double custody so that if there are any discrepancies we can verify with eachother. So I open and count, then my head teller, whom I do it with, counts it again. Second we open the ABM deposits and follow the same procedures. One thing I've learned working at the bank, money STINKS!!! Especially coming from fast food restaurants!!
9:05.....I am done with the ABM and night. I just got called away to help someone with their computer. I am the resident computer whiz here. All these ladies think I know everything about them, which is weird, because I don't think I know much about computers. lol.
9:10....I am preparing for my Sales and Service meeting that I am going to be holding in about 30 minutes. To prepare I go over my notes for what I want to talk about and then print out agends for everyone.
9:19...Oops, forgot to change out of my runners.
9:49...The meeting is done and I have a phone message.
9:51....Customer had a problem with his online banking. I had to fix it.
10:00....We go live. Doors opened. I make my morning call to Lana.
10:10....I'm working on next months schedule. We are going through another change here. One of my tellers is leaving us to go for more hours in Lacome. This leaves us with hours to fill. So I've divided it between a few of my tellers. This means that hours will change and I'm just making up the new schedule.
10:42....With the schedule printed its on to other more boring things. Remember those reports I printed way back at 8:10. Well, I'm actually checking them now, and I never cheqched yesterday's either, so I'm doing yesterdays too.
11:01....Not done those reports yet, but I had a gentleman stop in to renew an investment and my normal investment lady was busy so he comes to yours truly. We talked about different options and he decided on one. I also have to enter it into the system.
11:26....Finally done those reports. I had a lady from some school stop in and ask for a donation. We gave her some cash. I have to report the cheque and list it in my records.
11:38....A customer in to be added to an account. I took care of her.
11:58....Almost lunch. I just was talking with my manager about the new summer campaign. If you sign up for a new account and have either 2 direct depits or
12:08.....I had a customer complaint to deal with. Oh well, another late lunch. Gone for lunch.
I'll continue when I get back from lunch.
8:00....Arrive at work. Right off the bat I unlock rooms and open up the vault and spin my combinations for the double locked compartments.
8:05....Check my e-mail and phone messages. Nothing this morning yet, "Thank Goodness!"
8:10....I have reports from the previous days transactions that I need to print and then check. Make sure that everything is kosher.
8:20....Started to make this blog.
8:27....I'm off to the ABM room. I'll be back.
9:03...I'm back. So what I just did was; we went to the ABM room, that's the room behind the bank machine, so you can access the deposits and cash. First we open the night deposit safe and take out all those deposits. They are deposits made pirmarily by businesses. Then I open the top compartment of the night depoit and our daily courier bag is sitting there. I pull it out and throw it onto the greeters desk. She opens it and distributes appropriatly.
Then we open the back of the bank machine. We pull out the deposits, if it was a different day we may count the ABM, or add to it, but today we aren't doing either so we simply close the door. Then we run off ABM reports to ensure that we have the correct amount of deposits and we make sure that we still have enough money in the machine. Everything was good so we left.
We then go with the night deposit and the ABM deposits to treasury. Treasury is a double lock so we both have to spin our coms. We are going into treasury because my head teller needs some coin, and thre are ABM envelopes that were held over from the pervious day that we need.
After which its off to the processing room. I open night first, we always have to be in double custody so that if there are any discrepancies we can verify with eachother. So I open and count, then my head teller, whom I do it with, counts it again. Second we open the ABM deposits and follow the same procedures. One thing I've learned working at the bank, money STINKS!!! Especially coming from fast food restaurants!!
9:05.....I am done with the ABM and night. I just got called away to help someone with their computer. I am the resident computer whiz here. All these ladies think I know everything about them, which is weird, because I don't think I know much about computers. lol.
9:10....I am preparing for my Sales and Service meeting that I am going to be holding in about 30 minutes. To prepare I go over my notes for what I want to talk about and then print out agends for everyone.
9:19...Oops, forgot to change out of my runners.
9:49...The meeting is done and I have a phone message.
9:51....Customer had a problem with his online banking. I had to fix it.
10:00....We go live. Doors opened. I make my morning call to Lana.
10:10....I'm working on next months schedule. We are going through another change here. One of my tellers is leaving us to go for more hours in Lacome. This leaves us with hours to fill. So I've divided it between a few of my tellers. This means that hours will change and I'm just making up the new schedule.
10:42....With the schedule printed its on to other more boring things. Remember those reports I printed way back at 8:10. Well, I'm actually checking them now, and I never cheqched yesterday's either, so I'm doing yesterdays too.
11:01....Not done those reports yet, but I had a gentleman stop in to renew an investment and my normal investment lady was busy so he comes to yours truly. We talked about different options and he decided on one. I also have to enter it into the system.
11:26....Finally done those reports. I had a lady from some school stop in and ask for a donation. We gave her some cash. I have to report the cheque and list it in my records.
11:38....A customer in to be added to an account. I took care of her.
11:58....Almost lunch. I just was talking with my manager about the new summer campaign. If you sign up for a new account and have either 2 direct depits or
12:08.....I had a customer complaint to deal with. Oh well, another late lunch. Gone for lunch.
I'll continue when I get back from lunch.
Wednesday, June 28, 2006
The begninng
8:27. 3 minutes before I have to 'officially' start my day. So this will be quick.
Welcome all to our Blog, though knowning Lana I'll be the one posting on this most often. Here is the opportunity to communicate with everyone while I'm on the conputer.
Anyway, we're going camping this weekend down at Pelican Point if anyone is interested, if not talk to ya later.
Rob
Welcome all to our Blog, though knowning Lana I'll be the one posting on this most often. Here is the opportunity to communicate with everyone while I'm on the conputer.
Anyway, we're going camping this weekend down at Pelican Point if anyone is interested, if not talk to ya later.
Rob
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